Bureau of Community and
The Community and Support Services Bureau
consists of the four units listed below. Click on the unit's name for information about each unit.
Bureau functions include most non-Medicaid community-based
programs and oversight functions to help elders
remain in their own homes and avoid institutional
Aging Resource Center Implementation,
Contract Management & Technical Assistance
This team assists Area Agencies on Aging and
other contracting organizations in implementing
programs and services at the regional and local
levels. In addition to having primary responsibility
to implement the Aging and Disability
Resource Centers/Aging Resource Centers
(ADRCs/ARCs), this team provides contract management
and technical support for organizations
to help implement in-home and community based
services funded through federal or state
General Revenue dollars. Programs, services and
funding sources include the following:
- Older Americans Act (OAA)
Services funded through Floridaâ€™s federal OAA
allotment include adult day care, caregiver
training and support, chore, congregate
dining, home-delivered meals, homemaker
services, information and referral assistance,
medical transportation, nutrition education,
personal care and shopping assistance. Read more about this program.
- Alzheimerâ€™s Disease Initiative (ADI)
This program utilizes state General Revenue
funds to provide caregiver training and
support including counseling, consumable
medical supplies and respite for caregiver
relief; memory disorder clinics to provide diagnosis, research, treatment and referral;
model day care programs to test new care
alternatives; and a research database
and brain bank to support research. ADI
services are provided in conjunction with
the Alzheimerâ€™s Disease Initiative Advisory
Committee, which helps the Department
provide program services to foster an
environment where persons with Alzheimerâ€™s
disease can safely congregate during
the day, socialize or receive therapeutic
treatment. Read more about this program.
- Community Care for the Elderly (CCE)
This long-standing program utilizes state
funds to provide case management and
other services to frail elders age 60 and
older. Other services include adult day
health care, home health aide, counseling,
home repair, medical therapeutic care, home
nursing, emergency alert response, and
information. Eligibility is based in part on
a clientâ€™s inability to perform certain daily
tasks such as meal preparation, bathing or
grooming. Read more about this program.
- Home Care for the Elderly (HCE)
This program utilizes state funds to provide a
subsidy to caregivers to help them maintain
low-income elders in their own home or in
the home of a caregiver. Payment is made
for support and health maintenance and
to assist with food, housing, clothing and
medical care. A special subsidy is available
to help with specialized health care needs. Read more about this program.
- Emergency Home Energy Assistance for the Elderly Program (EHEAP)
funded program provides limited financial
assistance during a home energy emergency
for low-income households with at least one
person age 60 or older. Read more about this program.
This program provides caregiver support
services through federally and state-funded programs such as the OAA National Family Caregiver Support Program,
Respite for Elders Living in Everyday Families (RELIEF),
AmeriCorps and Senior Companion.
This program offers technical assistance to help
local providers of OAA nutrition programs
provide quality services. It administers the
following federally funded programs:
- Adult Care Food Program
assists eligible Adult Care Centers and
Mental Health Day Centers in providing
meals to elders. Read more about this program.
- Senoir Farmers’ Market Nutrition Program
This program improves the nutritional
health of low-income elders by providing
coupons that can be redeemed for locally
grown fresh fruits and vegetables at
approved farmers’ markets. Read more about this program.
- Nutrition Services Incentive Program (NSIP)
This program reimburses Area
Agencies on Aging and service providers
for the costs of congregate and homedelivered
meals. Read more about this program.
- Supplemental Nutrition Assistance Program (SNAP)
This program is formerly known as the Food Stamp Program. Read more about this program.
Click here to view the Nutrition Program Home Page.
Monitoring and Quality Assurance (MQA)
This unit acts on behalf of the Department
in its oversight role, ensuring the integrity of
programs and services funded through and
by the Department. The MQA unit performs
periodic monitoring reviews of programs and
services administered by Area Agencies on
Aging and/or funded entities to ensure that they:
- Adhere to contract provisions and to state
and federal laws;
- Comply with industry standards and best
- Achieve legislatively-mandated performance
- Align with the Departmentâ€™s statutory
mission and focus.
The Department’s monitoring function not only
identifies operational weaknesses and related
remedial controls associated with various
programs, but also focuses heavily on the evaluation
and effectiveness of existing preventive
measures and controls. These measures include
good governance, identification and management
of related business risks, and the establishment
of an internal control and quality
assurance environment that provides effective oversight of grantees.
Click here for a list of Compliance Requirements and Interpretive Guidelines to help Area Agencies and local service providers understand the monitoring requirements under which they conduct most Department programs.